End user providing info on a performance issue?

David Bolter dbolter at mozilla.com
Wed Aug 23 14:08:41 UTC 2017


I'd point him here:
https://support.mozilla.org/en-US/products/firefox/fix-problems/slowness-or-hanging

Cheers,
D

On Wed, Aug 23, 2017 at 10:02 AM, Gervase Markham <gerv at mozilla.org> wrote:

> A friend just wrote to me, after attempting to switch back to Firefox
> from Edge):
>
> "I couldn't get firefox to work properly (taking 30s just to load the
> google home page),"
>
> This is frustrating. He lives a long way from me, so I can't go round to
> his house. He is reasonably technical, but doesn't have much time. What
> can I ask him to do to diagnose the problem? Do we have a way for an end
> user to send in a performance log without struggling with complex addons
> and long lists of instructions?
>
> Gerv
> _______________________________________________
> firefox-dev mailing list
> firefox-dev at mozilla.org
> https://mail.mozilla.org/listinfo/firefox-dev
>
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