End user providing info on a performance issue?
ehsan.akhgari at gmail.com
Wed Aug 23 15:03:30 UTC 2017
FWIW I find this page a bit daunting. I have worked with a number of users
over the past months to get performance profiles from them and in some
cases they haven't been very technical. I always directly link them to
https://perf-html.io/ and if needed write a couple of paragraphs worded in
a way that I think the specific individual would find useful. I have yet to
find someone who had difficulty in capturing a profile (sometimes perhaps
after answering one or two questions.)
I think the UI on https://perf-html.io/ acts fairly well in being self
documentary with the screenshots etc.
On Aug 23, 2017 10:13 AM, "Andrew Swan" <aswan at mozilla.com> wrote:
> I don't know what your threshold for "complex addons and long lists of
> instructions" is but if he's up for it:
> On Wed, Aug 23, 2017 at 7:02 AM, Gervase Markham <gerv at mozilla.org> wrote:
>> A friend just wrote to me, after attempting to switch back to Firefox
>> from Edge):
>> "I couldn't get firefox to work properly (taking 30s just to load the
>> google home page),"
>> This is frustrating. He lives a long way from me, so I can't go round to
>> his house. He is reasonably technical, but doesn't have much time. What
>> can I ask him to do to diagnose the problem? Do we have a way for an end
>> user to send in a performance log without struggling with complex addons
>> and long lists of instructions?
>> firefox-dev mailing list
>> firefox-dev at mozilla.org
> firefox-dev mailing list
> firefox-dev at mozilla.org
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the firefox-dev