End user providing info on a performance issue?

Mike Conley mconley at mozilla.com
Wed Aug 23 14:16:19 UTC 2017


Legacy add-ons are usually the first suspect. You might ask your friend to
see if they see the same behaviour when restarting with add-ons disabled.

(Help > Restart with Add-ons Disabled)

-Mike

On 23 August 2017 at 10:13, Andrew Swan <aswan at mozilla.com> wrote:

>
> I don't know what your threshold for "complex addons and long lists of
> instructions" is but if he's up for it:
> https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_
> Performance_Problem
>
>
> On Wed, Aug 23, 2017 at 7:02 AM, Gervase Markham <gerv at mozilla.org> wrote:
>
>> A friend just wrote to me, after attempting to switch back to Firefox
>> from Edge):
>>
>> "I couldn't get firefox to work properly (taking 30s just to load the
>> google home page),"
>>
>> This is frustrating. He lives a long way from me, so I can't go round to
>> his house. He is reasonably technical, but doesn't have much time. What
>> can I ask him to do to diagnose the problem? Do we have a way for an end
>> user to send in a performance log without struggling with complex addons
>> and long lists of instructions?
>>
>> Gerv
>> _______________________________________________
>> firefox-dev mailing list
>> firefox-dev at mozilla.org
>> https://mail.mozilla.org/listinfo/firefox-dev
>>
>
>
> _______________________________________________
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>
>
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