End user providing info on a performance issue?

Andrew Swan aswan at mozilla.com
Wed Aug 23 14:13:53 UTC 2017


I don't know what your threshold for "complex addons and long lists of
instructions" is but if he's up for it:
https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem


On Wed, Aug 23, 2017 at 7:02 AM, Gervase Markham <gerv at mozilla.org> wrote:

> A friend just wrote to me, after attempting to switch back to Firefox
> from Edge):
>
> "I couldn't get firefox to work properly (taking 30s just to load the
> google home page),"
>
> This is frustrating. He lives a long way from me, so I can't go round to
> his house. He is reasonably technical, but doesn't have much time. What
> can I ask him to do to diagnose the problem? Do we have a way for an end
> user to send in a performance log without struggling with complex addons
> and long lists of instructions?
>
> Gerv
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> firefox-dev at mozilla.org
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>
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