CtP discoverability issues proposal

Richard Bateman richard at batemansr.us
Thu Sep 5 13:33:39 UTC 2013

For the record, invisible plugins are most definitely *not* a minority; in
fact, I'd say that's the most common type I've seen, other than flash,
quicktime, silverlight.  A great many plugins are used to give
functionality to the browser that it otherwise lacks and often this is
functionality used by javascript, not new ways to display.

My experience with our users tells me that the disappearing doorhanger as
shown in your mockup will not be seen by the vast majority of our users.
I've experimented with having popup notifications in the corner of the
screen and we had to go back to using persistent notifications because
users simply do not see popups in parts of the screen that don't contain
the content they are actively looking at.

I continue to advocate something like a top bar or some other form of
persistent notification; something that *does not* go away by itself.  Make
sure there is a really easy way to say "don't show this again" for that
plugin (not just the site, but the whole plugin -- that should solve the
concern about it becoming annoying) and I don't see any reason that users
would find it excessively annoying.  Chrome does this for plugins that
crash a lot and I've never found that annoying at all.

I'm really concerned by the fact that you are pushing so hard to "not annoy
the users" but your solution comes at the expense of most users (in my
experience) not even being aware that something was disabled.  The only way
this could ever make sense is if we start with the assumption that most
plugins are not really needed, and that simply isn't the case in my

- Richard
FireBreath Development
GradeCam Development

On Fri, Aug 30, 2013 at 4:58 AM, Georg Fritzsche
<georg.fritzsche at gmail.com>wrote:

> On Aug 7, 2013, at 3:16 AM, Larissa Co <lco at mozilla.com> wrote:
> 2. When plugins are invisible (no in-content UI), it's not obvious to the
> user how to enable CtP
> - [already implemented by bug 888292<https://bugzilla.mozilla.org/show_bug.cgi?id=888292>]
> Use an Active or Urgent colored icon for the permission
> - Have the icon animate in (e.g. "flash") on page load
> - Have the doorhanger animate in on page load and then disappear
> automatically after a few seconds
> For the disappearing doorhanger, when would that get used? On every page
> load would probably become annoying
> if i don't want to activate it. It would probably still be annoying if
> it's just on the first page load for common plugins (e.g.
> when i set Flash to "Ask to activate" in the addon manager).
> Georg
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